FAQs (English)

💵 Discounts & Payments

A 20% non-refundable deposit is required at checkout to reserve your items.
If you choose to pay in cash at delivery, the deposit will be refunded immediately once payment is received.
If paying by card, the deposit will be applied toward your total and the remaining balance will be charged.

One Discount Rule: Only one discount or promo code may be applied per order. Offers cannot be combined.

🏕️ Setup Surfaces
Different surfaces require different gear — stakes, sandbags, or tarps — to keep everything safe and secure.
Grass — Free
Turf / Concrete / Indoors — +$10 (includes sandbags)
Dirt / Bark / Dead Grass — +$40 (includes tarps
If you forget to select your setup surface during checkout, the correct fee will be added at drop-off.

🏞️ Parks & Public Spaces
Yes, we rent for parks!
You’ll just need to:

  • Get a permit from your city’s Parks & Rec department.
  • Request a certificate of insurance (COI) if your park requires it.
  • Make sure the park has power — or rent a generator from us.
  • Book at least 2 weeks in advance for park setups.

🕓 Delivery & Timing

Setup and takedown take about 20–30 minutes each, depending on the equipment and location. Please have your space ready when we arrive.

Inflatables:
Delivery is free within 25 miles of Santa Clara (95050). Beyond that, a flat $45 delivery fee applies (up to 45 miles max). Includes full setup and takedown.

Tables, Chairs & Other Equipment (Non-Inflatables):
A flat $45 drop-off fee applies regardless of distance. These items are drop-off only — setup is not included.

👩‍🦱 Adult Supervision
A responsible adult (18+) must be present during delivery, setup, and pickup, and must supervise all inflatables during use.

💰 Deposits & Payments
A 20% non-refundable deposit secures your rental date. The balance is due upon delivery.
We accept cash, credit, or debit. Cash payments in full qualify for our 10% off discount and an instant deposit refund.

📆 Cancellations & Refunds
Plans change — we get it!

  • Cancel 72 hours or more before your event to apply your deposit as credit toward a future rental within one year.
  • Cancel less than 72 hours before delivery and your deposit is non-refundable.
  • If weather interferes (like heavy rain or high winds), we’ll help you reschedule or apply your deposit to another date.

🧺 Cleaning Fees
We take pride in delivering clean equipment every time!
A $25 cleaning fee applies if the inflatable is returned excessively dirty or muddy. Please keep food, drinks, Silly String, and confetti away from all units.

💁 Tipping
Our crew works hard to make your event shine!
Tips are always appreciated — typically 10–20% of your total rental per staff member is a generous thank-you.

📅 Booking Timeline
We recommend booking at least 2 weeks in advance, especially for holiday weekends or park events.

🎉Multi-Day Discount: One rental day runs from 9:00 AM to 8:00 PM. Anything beyond that counts as an additional day. Your first day is full price, and each extra day is 20% off the daily rate. The discount applies automatically at checkout. Excludes delivery.

💧 Water Slides
Water slides are splashy fun — but hoses are not included. You can rent a hose add-on for $10 under our Party Add-Ons section.

📞 Need Help?
We’re happy to help you plan your event! Call us at (408) 713-8524 or email us at [email protected]